Plain-language summary — not a substitute for the full page below
- WiseCloq accounts are created manually by the developer, not through a public sign-up form — if you have one, it was set up for you to enable cloud features (Monthly Report generation, subscription access).
- The only personal data our server holds is your account's email address, a linked subscription-status record (no plan or payment details beyond an expiry date), and your device and usage (check-in) records. Your day-to-day work entries are sent to our server only to calculate a report and are never stored there — see our Privacy Policy for the full picture.
- To request deletion, email support@wisecloq.com from the address tied to your account.
- We aim to complete deletion within 30 days, and it cannot be undone.
1. Who we are
WiseCloq is developed and published by Marius Mocanu, an individual (sole) developer operating without a registered company. Requests under this page are handled by the same person, directly, at support@wisecloq.com.
This page covers only the account/cloud side of WiseCloq — sign-in and subscription status, backed by Supabase. For everything the app stores locally on your phone (which is most of it), see our Privacy Policy, section 3.
2. What we can delete
Three things about you exist on our server, and all of them can be deleted:
| Record | What it contains | Deleted how |
|---|---|---|
| Your account | Email address and an encrypted password, in Supabase's own sign-in system | Removed directly, on request |
| Subscription status | A row linking your account to a subscription expiry date — no payment details, those are held by Google Play | Removed automatically the moment your account is deleted (it exists only as long as the account does) |
| Device & usage (check-in) records | App version, device manufacturer/model and Android version, a pseudonymous (hashed) device identifier, and the dates/times you opened the app or signed in — see Privacy Policy, section 7 | Removed automatically the moment your account is deleted; otherwise deleted automatically after 12 months |
That's the complete list. There is no separate profile, history, or activity log tied to your account beyond these three records.
3. What isn't stored in the first place
Your day-to-day entries — hours worked, clamps, remarks, and everything else you log — are sent to our server only at the moment you generate a Monthly Report, so the calculation can run; the server computes the report and hands it straight back without writing any of it to a database. So there's nothing from your daily use of the app sitting on our server to delete — it was never kept past that single request. Everything else about your usage (settings, past entries, saved reports) stays on your own device, exactly as described in our Privacy Policy.
4. How to request deletion
- Email support@wisecloq.com from the same email address your WiseCloq account uses.
- Say you'd like your WiseCloq account and its data deleted. No other information is needed — we already have everything required to find your account (your email).
- You'll get a reply confirming once it's done.
Why email, for now
WiseCloq is a small, individually-developed app — there's no self-service "Delete my account" button in the app yet. Emailing us is the current process, and this page exists so that process is documented and easy to find, as Google Play requires.
5. What happens next
Once we process your request: your account record (email and password) is permanently removed from our sign-in system, and your subscription-status row and device/usage records are removed along with it automatically. You'll no longer be able to sign in, and the app will ask you to sign in again if you try — at which point there's simply no account left to sign in to.
This does not touch anything stored locally on your phone (section 3 of our Privacy Policy) — your device keeps its own local entries and reports until you delete them yourself or uninstall the app, per section 8 below.
6. Your Google Play subscription
Important — these are two separate things
Deleting your WiseCloq account does not cancel or refund a subscription billed through Google Play. Google, not us, handles that billing relationship. If you want to stop being charged, cancel the subscription yourself in the Google Play Store app (Menu → Subscriptions), in addition to requesting account deletion here if you also want your account removed.
7. Timeframe & confirmation
We aim to complete a deletion request within 30 days of receiving it, and typically much sooner given how few accounts exist. You'll receive an email confirming once your account has been deleted. Deletion is permanent and cannot be reversed — if you want to use WiseCloq again afterward, a new account would need to be set up for you from scratch.
8. Deleting the app itself
If you'd also like to remove everything stored locally on your phone — your logged entries, settings, and saved reports — that doesn't require contacting us at all: clear WiseCloq's data from Android's app settings, or uninstall the app. Either removes the local database and report files from your device immediately. See our Privacy Policy for exactly what's stored there.
9. Contact
Questions about this process, or a deletion request itself: support@wisecloq.com.
This page works together with our Privacy Policy, Terms & Conditions, and End User License Agreement, all linked at the top of this page.